L'Hostellerie du Marais * * *

Room was pretty small, but as expected.

Room a little small, but to be expected. Couldn't figure out how to turn on the shower, but I always have this issue in Europe.

Staff was cold and apathetic.

Staff were indifferent at best. Room, even for Paris standards, was small - there was no where to put luggage where you wouldn't trip over it. The bathroom sink, when I arrived had not been cleaned - there was soap scum from the previous guest all over the sink and tap. Reception was unhelpful in this regard, and I ended up cleaning the tap and sink by myself so that I could use it. However the next two days the room was left immaculately clean by housekeeping. The hotel also has a policy whereby you must turn in your key every time you leave the hotel. The gentleman at reception for two of my three days at the hotel was less than welcoming and rolled his eyes every time guests came and went! Not a great hotel, not a bad hotel, just a solid mediocre. For the same price, you are better off to stay in the four star Jardins du Marais which is a few blocks future away. Would be hard-pressed to call this hotel a 3 star since basic amenities are missing - was unable to get an iron and ironing board. No restaurant service (breakfast only) no coffee maker / kettle in room. Also, my phone didn't work properly. The gentleman at reception had apparently tried to put a call through to my room twice, but when I didn't pick up, he came up to my room, hammered on the door, and said "Madame, you have a call. Why are you not picking up your phone. " He was quiet angry with me that I wasn't picking up the phone, and was speaking so loudly that the guests in the other rooms actually opened their doors to inquire as to the problem. The problem was that the phone ringer had been turned off by a previous guest and the phone unplugged.

Very bad service of any receptionist and night audit. No flexibility, information about the place of paris, restaurants to recomend and no service at all besides they were quite ungentle. imposible to have a second key, if you are with another person in a double room it is quite normal to have a 2nd key. Our room was comfortable but quite small and view of the wall.

There was a used underwear in the room and cigarettes by the window! minibar was missing. room (15) a bit too small for the money. but that's Paris.

Poor facilities' maintenance

Very small rooms. Just space enough for bedroom and a small bathroom. I would expect more for the price paid. Breakfast was only correct.

A particular staff person blamed us for not getting our laundry to them in time for pick up, when his expectation differed from the written materials provided in the room. We almost got trapped in the elevator as it was broken but no signs were up to that effect.

Receptionist very rude, no minibar.

Twin standard room a little small for North American standards but fine if you are used to Scandinavian sizes. :) Would be nice to have a minibar fridge in the room.

Very tiny room, staff rather bored, cleaning of room not undertaken until late afternooon

No cons

Rooms a little small. Would have liked tea/coffee making facilities in the room. Lift only reached the 4th of 5 floors. Lift was out of order on 2nd day so had to carry case down 5 flights of stairs!

Very small bathroom

Nothing to note

Concierge Services. Would have been nice from time to time to have had the assistance of a concierge for recommendations and directions. The staff did the best job possible. Ravi was superb with restaurant recommendations as was Anwar, but it would have been nice to have that additional service person.

Doors make a lot of noise when they close so if other guests go to room late or go out early, can be quite disturbing. Lift didn't work so had to carry heavy bag up stairs, tap broke - took 2 days to fix

Elevator and hall access was tricky.